Monthly service fee

$9.99/mo

$12 per extension

$10 per extension

Minimum number of live extensions

1

2

15

Maximum number of extensions

3

25

Unlimited

Price for mail-only extensions

Included

$2.5/mo

$3.0/mo

Set-up Fee

$30

$100

$250

Price per minute - toll free number

6.5 cents

6.5 cents

6.5 cents or less

Price per minute - local number

5.5 cents or less

6.5 cents or less

6.5 cents or less

Email & web message delivery Free

Free

Free

Free

Dial-by-name directory

Free

Free

Free

Queues

$20/mo

One free, $10/mo each additional

Three free, $10/mo each additional

Real-time, on-line system monitor

Free

Free

Free

Detailed on-line reports & logs Free

Free

Free

Free

Maximum number of queues

1

8

8

Extra toll free numbers

n/a

$12/mo each

$12/mo each

Extra local numbers

n/a

$7/mo each

$7/mo each

Local DID for an extension

$7/mo each

$7/mo each

$7/mo each

Custom auto-attendant message

Free

Free

Free

Professional studio recordings

$45

$45

Free at setup

Integrated conference bridge

Yes

Yes

Yes

Free conference minutes (1st month)

225 free/mo - 4 cents/minute

100 free/mo - 4 cents/minute

100 free/mo - 3.5 cents/minute

Maximum number of conference seats

10

25

96

On-line conference monitor

Free

Free

Free

Porting existing number (Restrictions applied)

$30, one time free

$30, one time fee

Free

Vanity number

$30, one time

$30, one time fee

$30, one time fee

fee

System & Management

Features

No hardware/no software

yes

yes

yes

Central business number

yes

yes

yes

Web management

yes

yes

yes

Unlimited scalability

yes

yes

yes

No busy signals

yes

yes

yes

Online real-time system

yes

yes

yes

monitoring

Mission-critical fault tolerance yes

yes

yes

Offsite data backups

yes

yes

yes

Multiple business numbers

No

Optional

Optional

Call Answering Features

Auto-attendant

yes

yes

yes

Custom greeting

yes

yes

yes

Music on hold

yes

yes

yes

Music jukebox

yes

yes

yes

Info on hold

yes

yes

yes

Day and night mode

yes

yes

yes

Direct inward dial (DID)

yes

yes

yes

Call & User Features

Virtual extensions

yes

yes

yes

Follow-me calling

yes

yes

yes

Advanced transfers

yes

yes

yes

Caller ID/call preview

yes

yes

yes

Call screening

yes

yes

yes

Do-no-disturb

yes

yes

yes

Information extensions

yes

yes

yes

Voice & Fax Mail Features

Never full mailboxes

yes

yes

yes

Centralized messaging

yes

yes

yes

Personal greetings

yes

yes

yes

Phone notification

yes

yes

yes

Email notification

yes

yes

yes

Web notification

yes

yes

yes

Pager notification

yes

yes

yes

Email delivery

yes

yes

yes

Web delivery

yes

yes

yes

Automatic callback

yes

yes

yes

Queuing Features

Virtual call center

With queuing

yes

yes

Even load distribution

With queuing

yes

yes

Self-managed agent presence

With queuing

yes

yes

Skills-based routing

With queuing

yes

yes

Queue optimization

With queuing

yes

yes

Overflow queues

With queuing

yes

yes

Protected queues

With queuing

yes

yes

Call waiting signal

With queuing

yes

yes

Info/music on hold

With queuing

yes

yes

Online real-time queue

With queuing

yes

yes

monitoring

With queuing

yes

yes

Queue logs

With queuing

yes

yes

Other Features

Call blocking

yes

yes

yes

Dynamic operator extension

yes

yes

yes

Web callback

yes

yes

yes

Call detail records

yes

yes

yes

Multi-stage dialing

yes

yes

yes

Virtual calling card

yes

yes

yes

Additional Charges:

3% FET

$1.50 Recovery Fee

Setup Fee

Vanity number Fee: $45.00

Please note: The listed prices are for hosted Telephony service only and do not include equipment.

Please visit www.maageinc.com for available equipment packages.